Privacy Policy

Last updated: October 28, 2026

Nature's Gold operates this website, including all related information, content, features, tools, products and services (the "Services"). This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

How to Unsubscribe From Marketing Emails

You can stop marketing emails from Nature's Gold at any time, in any of these ways:

  1. Click "Unsubscribe." Every marketing email we send has an unsubscribe link at the bottom. Click it, and you're removed from our marketing list. No login is needed.
  2. Email us. Send a message to support@getnaturesgold.com with "Unsubscribe" in the subject line, from the email address you want removed.
  3. Text messages. If you signed up for text messages, reply STOP to any message to opt out.

We process unsubscribe requests within 10 business days. After you unsubscribe, we may still send you non-marketing messages about an order you placed, such as order confirmations, shipping updates, and refund confirmations.

Orders are processed by our checkout partner Digistore24, which sends its own order and receipt emails. To stop marketing emails from Digistore24, use the unsubscribe link in those emails.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including payment card information, transaction details, form of payment, payment confirmation and other payment details. Card payments are handled by our payment processors, and we do not store full card numbers.
  • Account information including your username, password, preferences and settings.
  • Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel, and your past transactions.
  • Quiz and survey answers including answers you give in quizzes on our website, which we use to show you results and send you related information.
  • Communications with us including the information you include when you contact customer support.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

  • Directly from you including when you create an account, place an order, take a quiz, communicate with us, or otherwise provide us with your personal information.
  • Automatically through the Services including from your device when you use the Services, and through the use of cookies and similar technologies.
  • From our service providers including when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. To process payments, fulfill and ship orders, handle returns and refunds, manage your account, remember your preferences, and improve the Services.
  • Marketing and Advertising. To send marketing and promotional emails, text messages or mail, and to show you online ads. You can opt out of marketing emails at any time, as described in "How to Unsubscribe From Marketing Emails" above.
  • Security and Fraud Prevention. To authenticate accounts, provide a secure payment experience, and detect and prevent fraudulent, illegal, or malicious activity.
  • Communicating with You. To provide customer support and respond to your questions.
  • Legal Reasons. To comply with applicable law, respond to valid legal process, and enforce our terms and policies.

How We Disclose Personal Information

  • With vendors and other third parties who perform services on our behalf, such as website hosting, IT management, payment processing, order processing, data analytics, customer support, cloud storage, fulfillment and shipping.
  • With business and marketing partners to provide marketing services and advertise to you. Depending on where you live, you may have a right to direct us not to share information about you for targeted advertising. You can exercise that right here.
  • When you direct, request, or otherwise consent to our disclosure, such as to ship you products.
  • With our affiliates or otherwise within our corporate group.
  • In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, to enforce our terms and policies, and to protect the Services, our rights, and the rights of others.

Our Service Providers

Our website is hosted by a third-party e-commerce platform provider, and orders are processed by our checkout partner Digistore24. These providers collect and process personal information about your use of the Services in order to operate and improve them, and they may be located in countries other than where you live. They process personal information under their own privacy policies and the agreements they have with us.

Cookies

We use cookies and similar technologies to run the website, remember your preferences, understand how the Services are used, and measure our advertising. You can control cookies through your browser settings. Blocking some cookies may affect how the Services work.

Third Party Websites and Links

The Services may link to websites or platforms run by third parties. If you follow those links, review their privacy and security policies. We are not responsible for the privacy or security of those sites.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has given us personal information, contact us and we will delete it.

Security and Retention of Your Information

No security measures are perfect. We recommend that you do not use unsecure channels to send us sensitive or confidential information. How long we keep your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.

Your Rights and Choices

Depending on where you live, you may have some or all of these rights:

  • Right to Access / Know. Request access to personal information we hold about you.
  • Right to Delete. Request that we delete personal information we hold about you.
  • Right to Correct. Request that we correct inaccurate personal information.
  • Right of Portability. Request a copy of your personal information, or that we transfer it to a third party.
  • Right to Opt Out of Sale or Sharing for Targeted Advertising. You can exercise this right here. If you visit our website with the Global Privacy Control signal enabled, we treat it as a request to opt out for that browser and device.
  • Managing Communication Preferences. You can unsubscribe from marketing emails at any time, as described in "How to Unsubscribe From Marketing Emails" above.

You can exercise these rights by contacting us using the details below. We will not discriminate against you for exercising them. We may need to verify your identity before we process a request, and you may designate an authorized agent to make a request on your behalf.

Complaints

If you have a complaint about how we process your personal information, contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to file a complaint with your local data protection authority.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.

Contact

Questions about this Privacy Policy, or want to exercise your rights? Email support@getnaturesgold.com.